Shipping Policy

Last updated: 20 August 2026

This page explains exactly how we ship, what it costs, how long it takes, and who is responsible for what. If anything here does not match what you see at checkout, contact us before placing your order and we will sort it out.

Order processing

  • We ship Monday to Friday, excluding US public holidays.
  • Orders placed Monday–Friday before 2:00 PM EST are typically shipped the same day.
  • Orders placed after 2:00 PM EST, or on a weekend or holiday, are processed the next business day.
  • Handling time is normally same-day, but can take 1–3 business days during high-volume periods, restocks, and promotions.
  • Processing time is separate from transit time. Both are counted in the delivery estimates below.

Shipping within the United States

How rates are calculated

We do not use a single flat rate. Domestic shipping is quoted live by the carrier based on your address, and on the weight and dimensions of your order. You will see every available service and its exact price on the checkout page before you pay — nothing is added afterwards.

A $1.00 handling fee is included in every domestic shipping rate shown. It covers packaging materials and pick-and-pack labour, and it is already built into the price you see; it is not charged separately.

Services available

Carrier Service Typical transit time
UPS UPS® Ground 1–5 business days
UPS UPS 3 Day Select® 3 business days
UPS UPS 2nd Day Air® 2 business days
UPS UPS Next Day Air® Next business day
UPS UPS Next Day Air® Early Next business day, early morning
USPS Priority Mail 1–3 business days
USPS Priority Mail Express 1–2 business days

Transit times are carrier estimates, not guarantees, and they begin the day the parcel leaves our facility — not the day you order. Carriers do not count weekends or holidays as transit days on most services.

Most customers receive their order in about 4 business days. Allowing for handling plus transit, please allow up to 10 business days before treating an order as delayed.

UPS cannot deliver to PO Boxes. If your address is a PO Box, APO, FPO, or DPO, choose a USPS service at checkout.

Free shipping over $65

  • Orders with a merchandise subtotal over $65, shipping within the United States, qualify for free standard shipping.
  • It is applied automatically at checkout. There is no code to enter.
  • The $65 threshold is calculated on the merchandise subtotal after any discounts and before tax and shipping.
  • Free shipping cannot be combined with other shipping promotions or free-shipping discount codes.
  • Free shipping covers the standard service only. Expedited services remain available and are charged at the rate quoted at checkout.
  • If a qualifying order is later reduced below $65 by a return or cancellation, the original shipping cost may be deducted from the refund.

Signature on delivery

Orders over $99 are shipped with signature confirmation required. Someone must be present to sign. If nobody is available, the carrier will attempt redelivery or hold the parcel at a local facility per their own policy.

Shipping to Norway

Norway is served by its own dedicated rates:

  • DHL Express Worldwide — price and transit time quoted at checkout, with no handling fee added. This is a duties-capable service: where import charges are shown at checkout, they are settled then rather than collected on delivery.
  • USPS Priority Mail Express International — price and transit time quoted at checkout, and includes a $5.00 handling fee built into the displayed rate. Import charges on this service are collected on delivery.

International shipping

Services available

  • DHL Express Worldwide — price and transit time quoted at checkout, with no handling fee added. This is a duties-capable service: where import charges are shown at checkout, they are settled then rather than collected on delivery.
  • UPS Worldwide Saver® — price and transit time quoted at checkout, with no handling fee added. Import charges on this service are collected on delivery.

These are the services available today. Carriers add and retire international services from time to time, and a newly introduced service may begin appearing at checkout automatically. Whatever the service, its price and transit time are always shown before you pay.

All international rates are calculated live by the carrier at checkout based on destination, weight, and dimensions. International transit times vary widely by destination and by local customs processing, and are outside our control once the parcel leaves the United States.

Import duties, taxes, and customs charges

Please read this section carefully before ordering from outside the United States.

  • The price you pay us does not include import duties, VAT/GST, customs fees, brokerage fees, or any other charge levied by the destination country — unless you select a service that explicitly offers prepaid duties at checkout and you pay those charges as part of your order.
  • Where duties are not prepaid, you are the importer of record and you are responsible for paying all charges, which the carrier will collect from you before or at delivery.
  • Of the services we offer, DHL Express Worldwide is the one capable of prepaying duties. UPS Worldwide Saver® and USPS Priority Mail Express International do not — on those services, import charges are always collected from you on or before delivery.
  • These charges are set by your own government, not by us. We cannot calculate, estimate, waive, or refund them.
  • If you refuse to pay import charges and the parcel is returned or destroyed, we cannot refund the shipping cost, and any duties or return fees we are billed will be deducted from your refund.
  • We will not declare orders as gifts or understate their value. Doing so is illegal.

Restrictions on supplements

Many countries regulate the import of dietary supplements, and some ingredients that are freely sold in the United States are restricted or prohibited elsewhere. It is your responsibility to know your own country’s rules before ordering. If a parcel is seized, held, or destroyed by customs because its contents are not permitted at the destination, we cannot issue a refund or a replacement.

Where we ship

In addition to the United States and Norway, we ship to the destinations listed below. A small number of destinations may appear during checkout but cannot currently complete an order; if you cannot check out, please contact us.

View all 234 international destinations

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czechia, Côte d’Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, U.S. Outlying Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe, Åland Islands

Tracking and multiple parcels

  • Tracking is provided on every order and is emailed to you when your parcel ships.
  • Tracking can take up to 24 hours to show movement after it is issued. This is normal and does not mean the parcel is lost.
  • Some orders ship in more than one parcel, occasionally from different facilities and on different days. Where that happens you will receive separate tracking for each parcel. A partial arrival does not mean the rest of your order is missing.

Delivery problems, damage, and insurance

  • Report any shipping error, shortage, or damage within 1 business day of the delivery confirmation timestamp. We are unable to help with claims raised after this window, because the carrier will not accept them.
  • Keep all packaging and take photographs of the outer box and the contents before disposing of anything. Claims cannot proceed without them.
  • Where tracking shows a parcel as delivered but it is not present, responsibility sits with the carrier. We will help you open a carrier trace, but a delivery scan is treated as proof of delivery and such orders are not automatically refunded or reshipped.
  • Where a parcel arrives damaged, or items are missing from a damaged parcel, responsibility sits with the carrier and the claim is handled through them.
  • Shipping insurance can be added to your order at checkout. Where an order is insured, a qualifying lost, stolen, or damaged parcel can be resolved by replacement, reshipment, or refund. Uninsured orders are not eligible for this, and are limited to whatever the carrier’s own claim process provides.

Address accuracy and refused deliveries

  • Please check your address carefully before paying. You are responsible for the accuracy of the address you provide.
  • We can only amend an address before the order ships. Contact us immediately if you spot a mistake.
  • Parcels returned to us as undeliverable due to an incorrect or incomplete address, or refused at delivery, are refunded less the original shipping cost and any return shipping we are charged. Reshipment is charged at the standard rate.

Contact us

Nutritional Supplement Shop
66 Prospect St, Poughkeepsie, NY 12601, United States
Email: Info@nutritionalsupplementshop.com
Phone: +1 (845) 206-6756