Shipping Policy

  • Shipping errors must be addressed within 1 business day of delivery confirmation.  We cannot assist with any issue past this time period.
  • Free domestic shipping on orders over $50 USD
  • All standard rate domestic orders are a Flat Rate of $4.99.
  • Expedited services start at $8.99.
  • International order's shipping charges are calculated at checkout.
  • International customers are responsible for all shipping, duty, customs, and tax fees incurred. 
  • Customers are responsible for understanding import laws in their specific location.
  • NutritionalSupplementShop.com does not take responsibility for international shipping issues.  NutritionalSupplementShop.com does not issue refunds or reships for undelivered packages unless the package has been returned to sender.
  • Order tracking with a delivery confirmation is considered a completed / received order.  These orders will not be refunded or reshipped unless returned to sender.
  • Customers are responsible for errors made to shipping address.
  • Shipping service will be considered responsible if item is shown delivered on tracking but not present at delivery location.
  • Shipping service is considered responsible for arrival of damaged goods or missing items from damaged box.

International shippers can utilize Planet Express Logistics to reduce shipping costs and decrease importation issues.