Shipping Policy

  • Shipping errors must be addressed within 1 business day of delivery confirmation.  We cannot assist with any issue past this time period.
  • Free domestic shipping on orders over $50 USD
  • All standard rate domestic orders are a Flat Rate of $4.99.
  • Expedited services start at $8.99.
  • International order's shipping charges are calculated at checkout.
  • International customers are responsible for all shipping, duty, customs, and tax fees incurred. 
  • Customers are responsible for understanding import laws in their specific location.
  • NutritionalSupplementShop.com does not take responsibility for international shipping issues.  NutritionalSupplementShop.com does not issue refunds or reships for undelivered packages unless the package has been returned to sender.
  • Order tracking with a delivery confirmation is considered a completed / received order.  These orders will not be refunded or reshipped unless returned to sender.
  • Customers are responsible for errors made to shipping address.
  • Shipping service will be considered responsible if item is shown delivered on tracking but not present at delivery location.
  • Shipping service is considered responsible for arrival of damaged goods or missing items from damaged box.
  • Orders over $99 are shipped with signed receipt.

International shippers can utilize Planet Express Logistics to reduce shipping costs and decrease importation issues.